Senses Journeys understands and appreciates the benefits of a good working relationship. With our clients, we share a common commitment to quality and the delivery of authentic travel experiences and you can be assured that our high level of service and professionalism will never be compromised. In summary, we commit to our clients the following:

Active and Responsive team
We stand by our commitment that is active, careful, thoughtful, environmental, cultural and responsible travel. We are travel enthusiasts, love to discover interesting places with hidden charming and we love to share those sublime services with our travelers.

Helpful and intelligent staffs
Our team is not only responsible person but inside everyone there is a strong willing to make every client be happy. We are willing to make suggestions and give you qualified advice rather than simply process reservations. And beyond that, we wake up senses in ourselves and our clients as well.

Training & learning to be the best
We are a team that is willing to keep learning. We send staffs to training courses and inspection trips that ensure our persons are the best, get true travel experience and most professional to provide our travelers with genuine experiences of our destinations. Our local guides are trained to enable encounters with local people while on tour, encourage our guests to taste local fruits and delicacies, arrange a meeting with an acclaimed artist or facilitate a chat with an ordinary rice farmer on the way.

Quick response
We know that a fast response is imperative for success in our industry and as your partners on the ground we are committed to getting back to every inquiry the same day or at most within 48 hours.

Reasonable prices and best deals available
The strength of our group and network means we are able to find and negotiate the best deals available from hotels, airlines and other partners, which we always offer onto our clients. Not only do we offer the best service, we also provide the most reasonable prices.

Top quality service on the ground
We are committed to providing the highest quality of service possible in our destinations. We have a strong guide training program, use the best vehicles and work only with preferred suppliers which are all subject to regular and rigorous inspections.

Specialized teams and personal service
We put our personable, individualized service at the first and foremost as well as sharing our personal idea, comments and experience to our clients. We know discerning travelers expect it and we expect it ourselves too. And because of our commitment to service, over half of our business consists of private journeys and families and special groups, which demand particular attention to details and the continual ability to meet and anticipate our travelers’ unique needs and desires.

A direct line to the managers
All our clients receive contact details of our managers who are always available and happy to solve out any problems that may arise during the booking process or when the clients are in country.

Senses Journeys acts as an intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. We therefore, is not responsible for any loss, injury or damage sustained by the traveler, including those occurring outside of the touring programs.


Programs, prices, services and conditions are based on those valid at the quotation and confirmation times and are subject to change with or without notice before or during the tour. Participation on any tours implies full agreement to the above conditions by all parties involved.


Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the traveler and insurance organization.


Travelers are strongly advised to take out medical and health insurance for the duration of their trip. Senses Journeys does hold Public Liability Insurance which covers accidents as a result of a third party to the maximum amount of USD50,000 per claim.

VALIDITY
All prices quoted to the Client/Agent are on a net basis and in United States Dollars and are valid according to the date specified on the tariffs and/or quotation and/or invoice issued to the client/Agent. Senses Journeys warrants that the prices quoted to the client/agent are applied and correct at the time of issuance of the Clients’/Agents’ quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation without prior notice.

RESERVATION AND CONFIRMATION
Reservations can be made by fax, telephone or email to our offices and will be confirmed soonest the same day whenever possible. A reservation is not assumed to have been made until it is confirmed black and white by an Senses Journeys person.


All hotel reservations must be prepaid at least 03 days or 72 hours before the client arrives otherwise they will automatically be cancelled. Same day reservations must be paid the same day. Reservations cannot be accepted for the same day if payment cannot be made that day.

PAYMENT AND CANCELLATION POLICY
Except as otherwise agreed by Senses Journeys, Client's payment shall be executed by cash, credit card or traveler cheques. Except for cash payment, a service bank charge may apply. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Senses Journeys bank account.


Any bank charges levied by the sending bank relating to transfers to Senses Journeys must be paid by the Client/Agent.


Payment is due a minimum of 30 days prior to arrival or upon your acceptance of offer if booked less than 30 days from arrival.


Any cancellations should be made in writing. Cancellations made 31 days prior to the arrival of clients will not be subject to cancellation fees, except those according to the policies of hotels, airlines, cruises and other contractors which is informed with the confirmation.


Cancellations within 30 days or less prior to arrival will be subject to the following charges:


Between 30 days and 21 days before departure: 10% total tour cost
Between 20 days and 15 days before departure: 20% total tour cost
Between 14 days and 8 days before departure: 30% total tour cost
Between 7 days and 72 hours before departure: 50% total tour cost
Less than 72 hours before departure: 75% total tour cost
No-show on the day of departure: No refund

Special conditions: This policy may also be varied for holiday and peak season bookings. And according to the cancellation policies of hotels, airlines and other contractors, we are always flexible and confirm case by case the cancellation fee.

SENSES JOURNEYS

OFFICES & CO-OPERATE PARTNERS


SENSES JOURNEYS - VIETNAM

53/55C Chu Van An St., Binh Thanh Dist., Ho Chi Minh City - VIETNAM
Direct hand phone Mr. HUE: +84 (0) 933.023.363
Tel: +84 (0) 8 6274 2312
Email: info@sensesjourneys.com
Website: http://www.sensesjourneys.com


SENSES JOURNEYS - CAMBODIA

#351-353, St.128 (Kampuchea Krom), Phnom Penh city – CAMBODIA
Direct hand phone Mr. VIRITH: +855 (0) 12 92 81 81
Tel: +855 (0) 23 881 999
Email: sale@sensesjourneys.com.kh
Website: http://www.sensesjourneys.com.kh


NAKARATH TRAVEL - LAOS

No 157, Unit 16 Ban Saphung Mor, Xaisettha District
PO Box 5897 - Vientiane, Lao PDR
Direct hand phone Mr. ANDY NIOW: +85 (0) 62055570544
Tel: +856 (0)21 416957
Email: saysamone@nakarath.com
Website: http://www.nakarathtravel.com


ORIENT FLEET TRAVEL DESIGN - MYANMAR

Powered by Zenith Myanmar Tour Co.
#128, 41st Street | Botathaung | Yangon | Myanmar
Direct hand phone Mr. THET PY SOE: +95 (0) 9 4311 6259
Tel & Fax: + 95 (0) 1 385451
Email: thetpysoe@orientfleet.com
Website: http://www.orientfleet.com